Unified inbox · Full package
Every call and message, in one place.
Calls, voicemails, website chats, texts, Facebook and Instagram messages, comments and Google reviews, all in one list. See each customer's whole story, reply from one place, and never lose track of a job.
Only available as part of the Full package, £70 a month. Card needed, nothing charged until day 15.
- Sarah CollinsCall: boiler service, Thursday 10amBooked
- 07700 900123Text: “Can you send a quote for the bathroom?”Quoted
- James HartFacebook message: “Do you cover Worsley?”New
- Emma ClarkeInstagram message: “Are you free next week?”New
- Website chatEnquiry: leaking radiator valveNew
- Priya ShahGoogle review ★★★★★ “Brilliant job”Won
What's in it
Everything your assistants receive, in one list
No more checking your phone, email, Facebook and Google separately. Filter by type, search by name or number, and open anyone to see every call, chat, text and message from them in order.
Calls and voicemails
Every call your AI receptionist answers, with a summary of what they wanted and anything booked. Voicemails too.
Website chats
Every enquiry and booking from the chat on your website, with the whole conversation.
Texts
Texts to your Altrensa number. Reply straight from the inbox; replies come out of your 100 texts a month.
Social messages
Facebook and Instagram messages from the accounts you connect to your social media manager. Reply without opening each app.
Comments and Google reviews
New comments on your posts and new Google reviews, so you can thank people and answer questions quickly.
Notifications on your phone
Install the free Altrensa app and get a notification for every new call, text, chat, message and review. No extra emails.
From message to job
Know who's waiting for you
A status for every customer
Mark each person as they move along, add notes, and correct a name if a caller gave the wrong one. The Leads view shows everyone by status.
- New
- Contacted
- Quoted
- Booked
- Won
- Lost
Reply from one place
Answer texts, Facebook and Instagram messages, comments and Google reviews without switching apps. Your phone tells you the moment something new comes in.
Price
Included in the Full package
- 14-day free trial
- No setup fee
- Free ongoing support
- Running costs included
- No minimum term
Full package
£70 a month
Every assistant working together, plus the unified inbox, only in the Full package.
- AI receptionist with 100 call minutes
- AI chat with up to 500 answers
- Social media manager with 3 accounts
- Social posts written from your photos, or automatically with pictures (Beta)
- Appointment reminders and Google review requests
- Unified inbox: every call, chat, text, social message and review in one place
- One account, one monthly invoice
Only in the Full package
The unified inbox isn't sold on its own. It brings together everything your AI receptionist, website chat, social media manager and review requests receive, so it comes with all of them in the Full package.
Already on another plan? Open your account and click Inbox, then See the Full package, or ask us and we'll move you over.
Questions
Good to know
Can I buy the unified inbox on its own?
I'm already on another plan. How do I get it?
Which social accounts does it include?
Can I reply from the inbox?
Do the phone notifications cost extra?
What are the statuses for?
Is there a contract?
Can I try it first?
altrensa
AI receptionists, website chat and websites for UK businesses.
ALTRENSA LIMITED · Company number 17512604 · Registered in England and Wales
Registered office: 20 Felsham Close, Farnworth, Bolton, BL4 7ES, England